Privacy Policy - Framifrå Quality

We handle personal data, and this privacy policy tells you how we process your personal information. We take the protection of your personal information seriously. 

Framifrå Kvalitet AS is responsible for processing the information we collect about you. We ensure that your personal data is processed in accordance with the law.

By providing us with your data, you guarantee that you are over 13 years of age.

If you wish to contact us regarding our processing of personal data, you can do so by using the information you find on our contact page: framifraakvalitet.no/kontakt

PROCESSING OF PERSONAL DATA

Personal data is any form of information that can be linked to you as an individual.

When you use our website, we collect and process a range of data. This can happen in various ways, such as when you register as a user or subscriber to our services, sign up for newsletters, participate in surveys or competitions, and purchase or otherwise use services through the website.

Typical information we collect and process includes: A unique ID and technical information about your device (computer, tablet, or mobile phone), IP address, geographical location, and which pages you click on. In cases where you give explicit consent and provide the information yourself, we may also process your name, email address, phone number, and payment information.

SECURITY

We have implemented necessary measures, both technical and organizational, to ensure that your personal information is not illegally or accidentally deleted, published, disclosed to unauthorized parties, misused, or otherwise processed in violation of the law.

We only allow access to your personal information for employees and partners who need to know such data through their work. They only process your personal information according to our instructions, and they must treat it confidentially.

PURPOSE

Personal information about customers, suppliers, and partners is collected for the following purposes:

  • Processing purchases and delivering services

  • Administration of your relationship with us

  • Communication

Collection and use of communication data

Communication data includes any communication you have sent us, whether it's via a contact form on our website, email, SMS, messages via social media, or any other type of communication. 

We process this information to be able to communicate back to you, for archiving, and for the establishment, pursuit, or defense of legal claims. Our legal basis for doing this is our legitimate interest.

In addition to this, we use the information to optimize our services and content.

Examples of purposes:

  • Improving our products and services

  • Tailoring our communication and marketing to you

  • Customizing our partners' communication and marketing for you

Information collected on the website can be used to identify you as a user and show you the ads that are most likely to be relevant to you based on what you have shown interest in. It can be used to register your purchases and payments, and to deliver the services you have requested, e.g., sending out newsletters.

Data minimization

The personal information we collect, process, and store is limited to what is necessary to fulfill the purpose. The type and scope of personal information may also be regulated by law, the need to fulfill a contract, or another legal obligation.

Personal information is kept up to date

We depend on the information we have stored being correct and up to date. We, therefore, ask you to inform us of relevant changes. You can do this by contacting us on this page: framifraakvalitet.no/kontakt

If we ourselves become aware that we have stored errors in your information, we will update them with us and notify you of this.

Storage of personal information

We store personal information as long as it is permitted under applicable law. We delete the information when we no longer find it necessary to keep it, or when we are no longer obliged to do so. 

Consent

Your consent to receive newsletters is voluntary, and you can withdraw it at any time by using a link you will find at the bottom of the newsletter. You can also contact us here: framifraakvalitet.no/kontakt

Disclosure of personal information

To store and process personal information, we use a number of third parties. This includes suppliers of IT solutions. They cannot use the information for their own purposes and process it exclusively on our behalf. In cases where required by Norwegian law, we disclose information to public authorities, banks and financial institutions, accounting and debt collection agencies. We do not disclose personal information such as name and e-mail for purposes other than this, unless you have consented to it.

We use data processors from the EU or countries that provide your information with adequate protection. 

Information about your use of our website, geographical location, which ads you have received and possibly clicked on, gender and age segment is passed on to third parties to the extent that this information is known. Such information is used to adapt our marketing and communication to you.

USE OF COOKIES

We have a separate information page about our use of cookies where we have elaborated on what information is collected, their purpose and which third parties have access to them. Read more about our use of cookies here.

YOUR RIGHTS

You can at any time request access to the personal information we have stored about you. This includes access to see what we have stored, get the information corrected, transferred or deleted. If you have previously consented to our use of your personal information, you have the option to withdraw your consent at any time. You can also find out how long we store your personal information and who may receive it from us.

You can read more about your rights here: https://www.stortinget.no/no/Saker-og-publikasjoner/Vedtak/Beslutninger/Lovvedtak/2017-2018/vedtak-201718-054/ 

If you ask us to inform you about which personal information we process about you, we may ask you to confirm your identity. This is to prevent unauthorized access to your personal information.

Access to your personal information may also be limited to protect the privacy of other people, trade secrets or intellectual property rights.

If you believe that we are illegally processing your personal information, you have the option to submit a complaint to datatilsynet here.

Handling requests

We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to Datatilsynet, the Norwegian supervisory authority for data protection issues ( www.datatilsynet.no ). 

If you have a complaint, we would be grateful if you would contact us first, so that we can try to resolve the situation for you.

We delete your personal information when it is no longer necessary for the purpose for which it was collected.

 

This website is owned by Framifrå Kvalitet AS, Organization no. 935 868 750. Postal address: Langedalen 522, 5268 HAUKELAND. Visiting address: Langedalen 522, 5268 HAUKELAND.